Last Updated: May 25, 2026
1. Information We Collect
When you interact with Joy Sisterlocks, I may collect the following information:
- Contact Information: Name, phone number (via WhatsApp), email address (if provided).
- Appointment Information: Service requested, appointment date and time, special requests.
- Hair Information: Hair type, texture, length, and any relevant medical or scalp conditions (voluntarily provided).
- Photos: Client work photos (only with explicit consent for gallery use).
- Payment Information: Payment records (M-Pesa, cash). Full payment details are not stored digitally.
2. How I Use Your Information
Your information is used solely for:
- Scheduling and managing your appointments.
- Communicating with you about your booking (confirmations, reminders, changes).
- Providing personalized service based on your hair type and needs.
- Processing payments.
- Sending appointment reminders via WhatsApp.
- Improving my services based on client feedback.
I do not: Sell, rent, or share your personal information with third parties for marketing purposes.
3. WhatsApp Communication
All appointment-related communication occurs via WhatsApp. By contacting me on WhatsApp, you consent to receiving messages regarding:
- Appointment confirmation and reminders.
- Pricing and service inquiries.
- Aftercare guidance and follow-ups.
You can opt out of non-essential communications by replying "STOP" at any time. Appointment-related messages (confirmations, reminders) will still be sent.
4. Photo Consent
Work photos may be taken during your appointment. These photos are used for:
- Quality assessment and record-keeping.
- Gallery display on my website or social media (only with your explicit written consent).
You will be asked to sign a separate photo consent form before any images are shared publicly. You may decline without affecting your service.
5. Data Security
I take reasonable measures to protect your information:
- Client records are stored securely on a password-protected device.
- Payment information is not stored digitally.
- WhatsApp conversations are protected by end-to-end encryption.
- Physical client records are kept in a secure location.
6. Data Retention
I retain client information for:
- Contact information: Indefinitely for returning clients (to maintain appointment history).
- Hair records: Kept for your reference and to ensure consistent service quality.
- Photos: Stored per your consent. You may request deletion at any time.
- WhatsApp chats: Retained as needed for appointment history. You may request chat deletion.
7. Your Rights
You have the right to:
- Access any personal information I hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information (subject to legal/operational requirements).
- Withdraw consent for photo use at any time.
- Opt out of non-essential communications.
To exercise these rights, please contact me via WhatsApp.
8. Children's Privacy
My services are available for children with parental consent. For clients under 18, I require a parent or guardian to provide information and accompany the child to appointments. I do not knowingly collect information from children without parental consent.
9. Third-Party Services
I use the following third-party services:
- WhatsApp (Meta): For communication. WhatsApp's privacy policy applies to your use of their platform.
- Netlify: Website hosting. Netlify's privacy policy applies to website usage.
- Google Maps: For location sharing. Google's privacy policy applies.
10. Changes to This Policy
I may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of my services after changes constitutes acceptance of the revised policy.
11. Contact Me
If you have questions about this Privacy Policy or wish to exercise your rights, please contact me:
Your trust matters to me
I am committed to protecting your privacy and handling your information with care.